Lifescan SureStep Blood Glucose Monitor - Manual (Page 62)

52
TROUBLESHOOTING
N NO OT TE E:: If the actions listed below do not resolve the error, call LifeScan Customer Services at 1 ( 800) 227 -8862.
ERROR POTENTIAL PROBLEM WHAT TO DO
1. Repeat the test with a new test strip and:
◆ Clean the meter, especially the contact points,
before retesting. See
Caring for your Meter for more
information.
Note: Before cleaning the meter, compare the color
of the test strip confirmation dot to the Color Chart
on the test strip bottle. If the glucose level is very
low (50 mg/dL) or very high (350 mg/dL), follow the
advice of your Healthcare Professional.
◆ Do not move the test strip after you insert it into the
meter. Remove the test strip only when the test is
complete.
2. If these actions do not resolve the error, call LifeScan
Customer Services at 1 800 227–8862.
The meter detected
a problem with the
position of the test
strip.
DCO_05074503A_OT_SS_OB_US 6/19/03 11:59 AM Page 52