Lifescan SureStep Blood Glucose Monitor - Manual (Page 64)

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TROUBLESHOOTING
NOTE: If the actions listed below do not resolve the error, call LifeScan Customer Services at 1 ( 800) 227 -8862.
ERROR POTENTIAL PROBLEM WHAT TO DO
1. Repeat the test with a new test strip and:
◆ Clean the meter, especially the gray area inside the
test strip holder, before retesting. See
Caring for Your
Meter.
Note: Before cleaning the meter compare the color
of the test strip confirmation dot to the Color Chart
on the test strip bottle. If the glucose level is
very low
(50 mg/dL) or very high (350 mg/dL) , follow the advice
of your Healthcare Professional.
◆ Make sure the test strip holder is fully inserted into
the meter. See
Caring for Your Meter for more
information.
◆ Wait for the “Insert test strip” symbol to appear on
the display before inserting the test strip.
2. If these actions do not resolve the error, call LifeScan
Customer Services at 1 800 227–8862.
The meter detected a
problem with the
optical system.
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