Logitech Squeezebox Wi-Fi Internet 930-000101 - Manual (Page 21)

Squeezebox Radio Feature Guide 10/14/2009
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Network password was not accepted
If your wireless network password was not accepted:

Try entering your password again. There could be a typo.

If your network password is not accepted, it could be in ASCII format. (This only applies to WEP passwords that
are either 5 or 13 characters in length.) If your password is in ASCII format, convert it to hexadecimal. Search for
an ASCII-to-hex converter online, or use the converter at http://slimdevices.com/asciitohex.php.
Squeezebox Radio follows the 802.11 standard and uses hexadecimal keys for WEP encryption. WEP keys are 10
characters or 26 characters (for 64-bit and 128-bit encryption, respectively). If the password you’ve entered into
Squeezebox Radio is only 5 or 13 characters long, then you have an ASCII encryption key, which must be converted to
hexadecimal.
For more information about reasons your password might not be accepted, see the next section, "Network connection not
made".
Network connection not made
After you enter your network password, if Squeezebox Radio cannot connect to your network, there could be a number of
causes. Please try the following:

Confirm that you have entered the right network name and password.

Check to see if there are multiple networks of the same name in the list on your Squeezebox. If your wireless
network name is still set to the manufacturer's default name, such as
linksys or netgear , there might be multiple
networks with that name in your neighborhood and Squeezebox Radio could be attempting to connect to the
wrong network.
If this is an issue, try connecting to another network or go to your router’s settings page online, rename your
network, and try the setup process again.

Check to see if your router is using MAC filtering. If it is, and you cannot turn the filtering off, add Squeezebox
Radio’s MAC addresses to the router’s table of allowed devices.
Find the MAC address of your Squeezebox printed on a label on the bottom of the unit.
MAC filtering provides an extra level of security by ensuring that no unknown computers or other devices can
connect to your wireless network without prior authorization.

Check the distance between Squeezebox Radio and your wireless router. Move the Squeezebox closer to the
wireless router and try connecting again.

Unplug your router, wait 30 seconds, plug it back in and wait for a few minutes. Then try your password again.
By default, Squeezebox Radio relies on a DHCP (Dynamic Host Configuration Protocol) server to provide the IP address
during setup. If you prefer to use a static IP address, the DHCP Server in your router must be disabled during the
Squeezebox Radio setup process. For help disabling the DHCP server in your router, please refer to your router
documentation or contact your router manufacturer.
If the wireless icon in the status bar is red instead of white, you have no internet connection. If it is blue, you have
no connection to Squeezebox Server.
Note: For answers to common questions about routers, go to the Logitech Knowledge Base at www.mysqueezebox.com
> Support. Under Troubleshooting and search on your router brand name.
Note: For information about accessing and changing your router settings, refer to your router manual and your router
settings page online, or contact your ISP or router manufacturer.