Chapter 7. troubleshooting and diagnostics, Basic troubleshooting, General problems – Lenovo TS200V User Manual
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Chapter 7. Troubleshooting and diagnostics
This chapter describes some basic troubleshooting and diagnostic programs. If your
server problem is not described here, see Chapter 8, “Getting help and technical
assistance,” on page 63 for additional troubleshooting resources.
This chapter provides information about the following topics:
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“PC-Doctor for DOS” on page 60
Basic troubleshooting
The following tables provide information to help you troubleshoot your server
problems.
Note:
If you cannot correct the problem, have the server serviced. For a list of
service and support telephone numbers, refer to the Warranty and Support
Information document available on the ThinkServer Documentation DVD or go to the
Lenovo Support Web site at:
General problems
The following table describes the general problems and suggested actions to
correct detected problems.
Symptom
Action
The server does not start when
you press the power switch.
Verify that:
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The power cord is correctly connected to the rear of the server and to a
working electrical outlet.
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If your server has a secondary power switch on the rear of the server, make
sure that it is switched on.
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The power indicator on the front of the server is on.
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The server voltage matches the voltage available at the electrical outlet for
your country or region.
The monitor screen is blank.
Verify that:
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The monitor signal cable is correctly connected to the monitor and to the
appropriate monitor connector on the server.
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The monitor power cord is correctly connected to the monitor and to a
working electrical outlet.
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The monitor is turned on and the brightness and contrast controls are set
correctly.
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The server voltage matches the voltage available at the electrical outlet for
your country or region.
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If your server has two monitor connectors, be sure to use the connector on the
graphics card.
The operating system does not
start.
Verify that:
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The startup sequence includes the device where the operating system resides.
Usually, the operating system is on the hard disk drive. For more information,
see “Selecting a startup device” on page 51.
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