Troubleshooting, Obtaining service – Printek Mt3-II Series User Manual
Page 27
Printer Maintenance and Troubleshooting
21
Troubleshooting
Printek Mt3-II Troubleshooting Guide
Problem Possible
Cause Solution
Printer will not turn on
Discharged battery
Recharge battery overnight
“Battery Charging” indicator not
lighting when AC Adaptor is
plugged in
No AC power or bad AC adaptor
Check AC outlet and Adaptor.
Battery incorrectly installed or no
AC
Check battery installation and AC
adaptor.
Battery not charging, or indicator
turns off after a few seconds
Fully charged battery pack
No action required.
Low battery
Check or recharge the battery
Poor print quality
Print head is dirty
Clean the print head
Obstruction in paper path
Check the paper path. Use correct
thickness paper.
Paper not feeding
Paper not installed properly
Verify installation.
Print mechanism jam
Clear the paper path.
Error reading MCR
Magnetic stripe on card must be
facing toward the paper supply
door.
Error/MCR indicator lit RED
No Paper
Load Media.
Prints illegible characters
Improper Baud rate and parity
Verify the printer and Host setting
match. Use test print to verify
printer setting. In MS-DOS use
“write direct to port”. In Windows,
use generic printer driver, print
manager, and direct write to port.
Discharged or defective battery
Check and/or replace the battery.
Paper not loaded correctly
Make sure the paper is loaded
correctly, not backwards.
Printer will not print
Communications not set correctly
Verify communications between
the host device and the printer by
performing a printer self test
Obtaining Service
If service is required for your printer, please contact the company where you purchased your printer. If they are
unable to assist you, contact Printek Customer Service at (800) 368-4636 to obtain the name of the nearest
Printek Authorized Service Center.
If you wish to return your printer to Printek for service, please contact Printek Customer Service at (800) 368-
4636 to obtain a Return Authorization Number. Units returned without a Return Authorization will not be
accepted.