Obtaining service – Printek FieldPro RT43 User Manual
Page 43
Maintenance and Troubleshooting
Problem Possible
Cause
Solution
Battery not charging.
Faulty power supply or battery.
Refer to “Testing the Power
Supply and Battery” on page 35.
Low battery.
Check and recharge battery.
Print head dirty.
Clean print head. Refer to page 33.
Poor print quality.
Poor quality or “old” paper.
Verify paper from approved
source. Try new roll of paper.
Obstruction in paper path or paper
improperly installed.
Check paper path and reinstall
paper.
Poor quality paper.
Verify paper from approved
source.
Paper not feeding.
Paper Door not fully closed.
Verify door is closed.
Poor quality paper.
Verify paper from approved
source.
Heavy or thick forms.
Specialty paper with slick finish.
Lower the Max Paper Speed as
described in Format Menu on page
21.
Paper not feeding reliably or print
is compressed vertically
Paper Door not fully closed.
Verify door is closed.
Low Battery.
Check and recharge battery.
Improper Serial Interface
configuration.
Verify printer and host settings
match.
Print Garbled.
Paper Door not fully closed.
Verify door is closed.
Low Battery.
Check and recharge battery.
Paper not loaded correctly.
Check paper path and reinstall
paper.
Printer will not print.
Improper interface configuration.
Verify printer and host settings
match. Print a self test to verify
printer settings and to verify printer
is functioning properly.
Cannot print via optional interface. Interface not configured correctly.
Print a self test to verify printer
settings. Make sure the interface is
selected and make sure printer and
host set ups match.
Obtaining Service
If service is required for your printer, please contact the company where you purchased your printer. If they are
unable to assist you, contact Printek Customer Service at (800) 368-4636 to obtain the name of the nearest
Printek Authorized Service Center.
If you wish to return your printer to Printek for service, please contact Printek Customer Service at (800) 368-
4636 to obtain a Return Authorization Number. Units returned without a Return Authorization will not be
accepted.
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