Panasonic BL-C30 - Manual (Page 26)

Installation/Troubleshooting
26
Troubleshooting
The Top page is
displayed on the
LAN, but not
displayed from
the Internet. • The default gateway or DNS server addresses may be wrong.
The correct IP addresses are required especially when you are
using the Viewnetcam.com service.
Assign the correct default gateway and DNS server
addresses (see page 31 of the Operating Instructions on the
Setup CD-ROM).
• The default gateway address may be wrong.
Assign the correct default gateway address (see page 31 of
the Operating Instructions on the Setup CD-ROM).
• UPnP TM is disabled on the router.
Enable UPnP TM on the router following the router manual.
• Port forwarding is not enabled on the router (see page 13).
Enable port forwarding seeing the router manual for details.
• Firewalls such as packet filtering on the router is blocking
camera access.
Set the router to allow access to the camera seeing the
router manual for details.
• You are accessing the camera with an IP address for local
camera access.
Access the camera with the global IP address of the router
and port number of the camera.
Authentication
windows are
consequently
displayed. • User name and password for the administrator or general users
are changed.
Close the web browser, and access the camera again.
Only half of the
image is
displayed. • You are using Internet Explorer 4.xx or lower.
Upgrade Internet Explorer to version 6.0 or greater.
Problem Cause and Remedy