Displays – PYLE Audio SOUNDPOINT IP 33X User Manual
Page 81
Troubleshooting Your SoundPoint IP 32x/33x Phone
5 - 7
Displays
Symptom
Problem
Corrective Action
There is no display.
The display is incorrect.
The display has bad contrast.
Power is not correctly applied to
the SoundPoint IP 32x/33x
phone.
Do one of the following steps:
•
Check that the display is illuminated.
•
Make sure the LAN cable is inserted
properly at the rear of the phone (try
unplugging and re-inserting the
cable).
•
If using Power over Ethernet (PoE),
have your system administrator check
that the switch is supplying power to
the phone.
•
Use the screen capture feature.
Contact your system administrator to
determine if it is enabled.
The contrast needs adjustment.
Do one of the following steps:
•
Refer to
Display Contrast
on page
2-3
.
•
Reboot the phone to obtain a default
level of contrast.
•
Use the screen capture feature.
Contact your system administrator to
determine if it is enabled.
Outbound or inbound calling is
unsuccessful.
Do one of the following steps:
•
Place a call to the phone under
investigation. Check that the display
indicates incoming call information.
•
Lift the handset. Ensure the dial tone
is present and place a call to another
extension or number. Check that the
display changes in response.
The display flickers.
A certain type of older
fluorescent lighting causes the
display to appear to flicker.
Do one of the following steps:
•
Move the SoundPoint IP 32x/33x SIP
phone away from the lights.
•
Replace the lights.
•
Use the screen capture feature.
Contact your system administrator to
determine if it is enabled.