Plantronics CT11 - Manual (Page 22)

T
ROUBLESHOOTING
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T
ROUBLESHOOTING
SYMPTOM SUGGESTION
The CHARGE/IN USE LED • Make sure the AC adapter is
light won’t illuminate when plugged into base and wall outlet.
the remote is placed • Make sure the remote is properly
in the base seated in the base.
• Make sure the charging contacts
on the remote and base are clean.
The audio sounds weak • Move the remote and/or base to a
and/or scratchy. different location away from metal
objects or appliances and try again.
• Press SELECT/CH to help eliminate
background noise.
• Make sure that you are not too far
from the base.
Can’t make or receive calls. • Check both ends of the base tele
phone line cord.
• Make sure the AC adapter is
plugged into the base and wall
outlet.
• Disconnect the AC adapter for a
few minutes, then reconnect it.
• Change the digital security code
(See page 37).
• Make sure that you are not too far
from the base.
• Make sure battery is charged.
SYMPTOM SUGGESTION
The remote doesn’t • The battery pack may be weak.
ring or receive Charge the battery on the base unit
a page. for 15 hours.
• The remote may be too far away
from the base unit
• Place the base unit away from
appliances or metal objects.
• Change the digital security code
(See page 37).
Severe noise interference. • Keep the remote away from
microwave ovens, computers,
remote control toys, wireless micro
phones, alarm systems, intercoms,
room monitors, fluorescent lights,
and electrical appliances.
Move to another location or turn
off the source of interference.
The Caller ID does not display. • The remote was picked up before
the second ring.
• The call was placed through a
switchboard
• Call your local telephone company
to verify your Caller ID service is
current.
The remote doesn’t • Change the digital security code
communicate with the base. (See page 37).
The Plantronics Technical Assistance Center (TAC) is ready to
assist you! Dial (800) 544-4660 x5538 Sunday 5 P . M . through
Friday, 5 P . M . Pacific Time or visit the Support section of our
website at www.plantronics.com. For accessibility information
also call the TAC.
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