ProForm PFHS60070 - Manual (Page 14)

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1. SYMPTOM: THE SPA WILL NOT OPERATE
a. Check the power cord. The power cord must
be plugged into a grounded outlet (see PLUG-
GING IN THE RESTORATION 600 on page
10).
b. Check to see if the GFCI breaker is tripped, or
was not turned on. Reset the GFCI breaker.
2. SYMPTOM: THE CIRCUIT BREAKER OR GFCI
BREAKER TRIPS WHILE THE SPA IS
OPERATING
a. Reset the circuit breaker. If the circuit breaker
trips again, contact a qualified electrician for
service.
3. SYMPTOM: THE PUMP HUMS
a. The filter may be dirty or damaged. Remove
the filter housing from the spa jet unit and clean
or replace the filter.
b. The pump may have a foreign object stuck in
the impeller. Contact our customer service
department.
c. The pump may have a loose wire connection.
Contact our customer service department.
4. SYMPTOM: THE PUMP HUMS BUT DOES NOT
ROTATE
a. The pump may be jammed. Contact our cus-
tomer service department.
5. SYMPTOM: THE PUMP IS NOISY WHILE
OPERATING
a. There may be debris in the pump. Contact our
customer service department.
b. The pump may have a bad bearing. Contact
our customer service department.
6. SYMPTOM: THE WATER DOES NOT HEAT
a. The heater is attached to the pump in the spa
jet unit. If the pump is operating, the water
should heat. Cover the RESTORATION 600
with the spa cover. The spa cover must be
tight. Set the air control to low. The water will
heat at a rate of 1.7¡F an hour. If you are using
the spa indoors, and the room temperature is
maintained at 70¡F, it will take approximately
20 to 28 hours for the water to reach the set
temperature.
b. If you are using the RESTORATION 600 out-
doors, it may take longer for the water to heat.
See the chart below for the approximate heat-
ing time.
Air Temperature Heating Time
70¡F + 20 to 28 hours
50¡FÐ70¡F 1 to 2 days
30¡FÐ50¡F 2 to 3 days
b. If the water still has not heated after three
days, contact our customer service department.
7. SYMPTOM: THE WATER IS NOT BEING
CLEANED BY THE FILTER
a. Check to see if the filter is in place. Clean the
filter if it is dirty.
b. Check the chemical balance of the water. If the
pH is incorrect, the sanitizing agents will not
function properly.
8. SYMPTOM: THE WATER PULSATES OR
THERE IS MINIMUM WATER FLOW
a. Adjust the water level. This usually occurs only
when the water level is low. Add water until the
filter and jets are covered.
b. This problem is caused by excess air in the
pump circulation system. Check to see if the
primer cap is fully tightened. Prime the pump
again and fully tighten the primer cap (see
PRIMING THE SPA JET UNIT on page 10).
9. SYMPTOM: THE SPA JET UNIT CAVITATES
DURING USE
a. Adjust the water level. This usually occurs only
when the water level is low. Add water until the
filter and jets are covered.
TROUBLE-SHOOTING
Most problems can be solved by following the simple steps below. Find the symptom that applies, and
follow the steps listed. If further assistance is needed, call our Customer Service Department toll-free at
1-800-999-3756, Monday through Friday, 6 a.m. until 6 p.m. Mountain Time.