Nokia FPS-8 - Manual (Page 28)

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8 Troubleshooting
8.1 Flash programming problems
Symptoms: Flashing fails when proper cables are not used between FPS-8 and phone.
Possible error codes: many different errors during flash programming.
Cure: Use only shielded cable between FPS-8 and phone (e.g. XCS-4, code 0730178)
Symptoms: The phone does not go to flash mode and the flashing does not start at all.
Possible error codes: error C102 or error 0x8004C102.
Cure:
- Use the newest available FPS-8 Application and Algorithm files. Check the cables and connectors between FPS-8
and phone.
Symptoms: The flashing attempt fails with error code A407 or 0x8004A407. This error can mean that:
-FPS-8 is not activated
-FPS-8 is activated with a wrong activation file
-FPS-8 is not powered off / on after activation
-the activation process has failed for some reason
Cure: Check that you have a right activation file. The number in the file name must match with the serial number
of FPS-8.
- Check that the Phoenix is not running when you run the activation program.
- Disconnect the power plug from FPS-8 for a while after the activation is completed.
8.2 Other problems in operation
Symptoms: Although all cables are connected, FPS-8 seems not to be ON.
Cure: Check main fuse (front panel) or AC adapter.
Symptoms: FPS-8 does not respond when the user opens new connection from the Phoenix. Error window " Open
connection failed...." is displayed.
Cure:
- The COM port you are using may be open already or used by another program e.g. PC suite or another Phoenix.
So close that program first and try again.
- If above did not help, then the COM port may be broken, try another PC.
-If any above did not help, contact FPS-8 service!
Symptoms: The loading of files to FPS-8 fails. FPS-8 or/and Phoenix freezes in the middle of file transfer.
Cure: Check that you use a proper Centronics cable between PC and FPS-8. The proper cable has text "... 1284-
1994 compliant". The Centronics cables shipped with the old FPS-4 devices have no text at all.
NOTE! Do not use FPS-4 Centronics cables with FPS-8.