Roku Music Player - Manual (Page 55)

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As of this writing, the SoundBridge software is version 2.5 and does not support “WPA”. Check
for software updates if you need this feature.
Troubleshooting Wi-Fi Setup
If you have problems connecting to the SoundBridge to your music library, please check the
following:
1. Is the SoundBridge is powered on (is the screen lit)?
2. Is SoundBridge within range of your wireless network signal? (Performance varies
depending on wireless network hardware, physical barriers such as walls, and signal
interference.)
3. Is your computer on and is your Wi-Fi access point plugged in?
4. Is your music server software running on your computer? Are your music sharing options
enabled? (See “Enabling Music Sharing” on page 7.)
5. If you have a password, did you enter it correctly, including case sensitive characters?
6. Is your wireless access points (WAP) compatible with SoundBridge? For a list of compatible
Wi-Fi access points that Roku has tested, please visit www.rokulabs.com/support.
Obtaining Your Wi-Fi Network Name (SSID) and Password (WEP key)
Your Wi-Fi network’s SSID and password (also known as your Wireless Equivalent Password/
WEP key) can be obtained from the software that came with your wireless access point. Pay
attention to uppercase vs. lowercase characters. Please note that some wireless access points
allow you to create another password/passphrase that they use to generate the WEP key. You
want the WEP key itself, and not that other password. Below are detailed instructions for where
to find your SSID and WEP key for several common wires access points. More information is
also available in the support area of our web site (www.rokulabs.com/support) and in our user
forums.
Section 11: Appendices