Warranty, Appendix 4: limited warranty – Roku Music Player User Manual
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Third Party License Information
Soundbridge includes AES code Copyright © 2003, Dr. Brian Gladman, Worcester, UK.
This product is protected by certain intellectual property rights of Microsoft Corporation. Use
or distribution of such technology outside of this product is prohibited without a license from
Microsoft or an authorized Microsoft subsidiary.
APPENDIX 4: LIMITED WARRANTY
Roku SoundBridge is covered by a one year parts and labor warranty.
Roku SoundBridge Limited Warranty
1. Warranty. ROKU, LLC (“ROKU”) warrants your SoundBridge and any included accessories
against defects in material or workmanship as follows:
For a period of one (1) year from the date of purchase (“Warranty Period”), if ROKU
determines that the SoundBridge is defective, ROKU will repair the unit or replace the unit
(with either a new or rebuilt SoundBridge unit), at its option, at no charge and, if applicable,
will pay the labor charges incurred by any SoundBridge authorized service facility. If the
Warranty Period has expired, the customer is responsible for the payment of all labor
charges and may obtain parts from ROKU authorized service facilities or a SoundBridge
service center at his or her own expense.
2. Warranty Service Process. To obtain warranty service, you must first obtain an RMA number
(Return Merchandise Authorization) from a Technical Support Representative at ROKU.
A Technical Support Representative may be reached by emailing support@rokulabs.
com or calling our toll free number for customer care (1-866-400-7658 from the US).
Once an RMA number is obtained, your SoundBridge must be shipped freight prepaid, in
either its original packaging or packaging affording an equal degree of protection, to the
SoundBridge authorized distribution facility. If ROKU determines that the returned unit is
defective, ROKU will either repair the unit or will supply, at no charge and within
a reasonable period of time, a new or rebuilt SoundBridge unit in exchange for the
defective unit.
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Section 11: Appendices