Roku Music Player - Manual (Page 69)

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In addition, all accessories must be returned with the defective SoundBridge. A new or
factory refurbished set of accessories will be furnished with the replacement SoundBridge.
Failure to return any of the accessory items could result in a delay in receiving the
replacement SoundBridge, and/or result in an invoice for the missing accessories.
Important: When emailing for an RMA number, please provide the following information:
a. model number
b. serial number
c. problem description
d. software version (located in System Configuration menu)
e. date of purchase
f. place of purchase (dealer or online place of purchase)
g. return shipping address (no P.O. boxes)
Note: Proof of purchase will need to be included in the return shipment in order to
ensure warranty coverage. In addition, we may attempt to further troubleshoot the
problem prior to issuing an RMA number. Please be prepared to provide additional
information upon request.
3. Scope of and Limitation on Warranty. The warranty on this product is limited to the repair
or replacement of defective units as described in Section 1 above. This warranty does not
cover customer training or education, installation, set up adjustments or signal reception
problems. This warranty does not cover damage due to acts of God, accident, misuse,
abuse, negligence, commercial use or modification of, or to any part of, your SoundBridge.
This warranty does not cover damage due to improper operation or maintenance,
connection to improper voltage supply or attempted repair by anyone other than a
facility authorized by ROKU to service your SoundBridge. This warranty does not cover
consumables (such as fuses and batteries). This warranty is valid only in the country of
purchase from an authorized ROKU distributor or dealer. This warranty is invalid if the
factory-applied serial number and/or “Warranty Void if Removed” sticker has been altered
or removed from the SoundBridge.
Section 11: Appendices