Raritan Computer MasterConsole Z - Manual (Page 23)

A PPENDIX B: T ROUBLESHOOTING 17
Appendix B: Troubleshooting
P ROBLEM S OLUTION
The MasterConsole Z chain is
installed, but there is no
indication of active computers
on the Selection Menu (no
green channels). Be sure the computers are powered ON and that the MZUST is
plugged in.
Ensure that the MZCIM Terminator is in place in the last
MZCIM’s UTP I (IN) port.
Ensure that the MasterConsole Z chain has been constructed
properly with regard to the MZCIM’s I (IN) and O (OUT) UTP
ports.
A MasterConsole Z chain is
directly connected to a
MZUST, however, there is no
indication of active computers
on the Selection Menu (no
green channels). Ensure that the MZCIM Terminator is in place in the last
MZCIM’s UTP I (IN) port.
I have located the second port
on the Selection Menu, but it is
not connecting to the second
computer in the MZCIM chain.
Computer ports are organized alphabetically by assigned name,
rather than in the order of their placement within the
MasterConsole Z chain. The second port on the Selection Menu
represents the computer or port name that is second
alphabetically, not second physically in the chain.
The mouse and/or keyboard do
not respond properly. Make sure all UTP cables throughout the MasterConsole Z
system are category 5e UTP cable produced by the same cable
manufacturer.
The video quality that I see is
blurry, or exhibits color
separation and/or ghosting. If you are using long cable runs (250 feet or more), or very high
refresh rates, be sure to use Raritan-certified UTP cabling.