Oki 12i - Manual (Page 58)

Section 5
➨
Service and Support
➥48 OKIPAGE 12i User’s Guide
This information is valid for the United States and Canada only.
If you can’t solve your printer problem after reading this manual, contact
these sources for service or support.
OKIDATA ONLINE
Visit the OKIDATA Web Site at
http://www.okidata.com
for the latest information on:
• Software drivers
• Product guides
• Customer support
• Corporate information
• Dealers
• Documentation
Your Dealer
Consult the store where you purchased your printer, or call 1-800-
OKIDATA for the location of the nearest authorized Okidata service
dealer. Have your ZIP code ready.
• Proof of purchase is required for warranty work. Be sure to
retain your purchase documents.
• Prices and minimum charges may vary.
The Okidata Customer Support Center
For customer service, call 1-800-OKIDATA. The Okidata Information
System Automated Attendant is available 24 hours a day, 7 days a week.
The system can provide immediate assistance with:
• Basic printer operating procedures
• Sales and service referrals
• Parts and consumable referrals
• Product information
Okidata Customer Service Representatives
Agents are available 24 hours a day, 7 days a week. Please be sure that
you are calling from a telephone close to your printer, so you can describe
your problem accurately. Our customer service representative are trained
on all current OKI products They can answer your questions regarding:
• Installation of your printer
• Determination of printer issues and require service
• Consumer relations
• Interface information
• Availability and installation of printer drivers. (CSRs are not
trained to provide assistance with the use of commercial software
packages. Please consult your software user’s manual for times
and availability of their support).