Oki 12i - Manual (Page 62)

➥52 OKIPAGE 12i User’s Guide
Overnight Exchange
Available in the United States and Canada
If you choose to use our Overnight Exchange service, call 1-800-OKIDATA:
our trained personnel will try to solve your problem over the phone. If they
determine that your printer hardware is defective, an exchange machine will be
shipped to you via air express. Have your credit card available as our represen-
tative will be asking for this information. You will receive the exchange machine
the next business day—or no later than the second business day.
Return the original machine to OKIDATA by using the same packaging materi-
als you received with the exchange printer, and making it available to pickup by
OKIDATA’s representative within 2 business days from your receipt of the
exchange machine: failure to do so may result in your being charged the full
price of the exchange unit . Before you ship the printer, remove the image drum
and toner cartridge to prevent damage to the printer during shipment: failure to
do so may result in a fee for cleaning/repairs which will be charged to your
account.
When Overnight Exchange is used, the returned machine becomes the property
of OKIDATA. Exchange machines may be new or repaired, at the option of
OKIDATA: the exchange machine becomes the property of the customer when
the returned machine had been picked up by OKIDATA’s designated carrier.
The exchange printer will be warranted for thirty (30) days or the remaining
warranty period of the returned printer, whichever is longer.
Overnight Exchange of the printer for a printhead failure is limited to one year
from date of purchase. For the remaining printhead warranty period, replace-
ment will be at an authorized service center or authorized third party service
organization. Call 1-800-OKIDATA for authorized service locations.