Oracle Audio Technologies 8.1 - Manual (Page 35)

Installing CCA Server Components ■ Configuring CCA Resources
Contact Center Anywhere Installation Guide Version 8.1 33
4 From the MP3 Server dialog box, complete the fields and then click Save. Table 9 describes the
fields.
Configuring the MCU Server Resource
MCU Server is used to make conference calls in CCA. Complete the steps in the following procedure
to configure a MCU server resource.
To configure an MCU server
1 From Network Manager, choose Redirect as the resource to modify.
2 From the Resources menu, choose Modify Resource.
3 From the Resource Information dialog box, click Advanced.
4 From the MCU Server dialog box, complete the fields, and then click Save. Table 10 describes
some of the fields.
Configuring the CTI Server Resource
The CTI Server (Computer Telephony Interface) serves as the interface between the telephone
network resources (Call Center) and the software interface. In effect this resource is in charge of
managing all of the available telephony resources. While the Call Center provides the interface to
allow access to the resources, the CTI Server is the system brain that determines what to do with
those resources.
Configuration of the CTI Server resource is similar to configuration of the Redirect resource. However,
in the Call Center Unused and Call Centers User dialog box, if you do not select any call centers, the
application by default uses all of the call centers in the list.
Table 9. MP3 Server Configuration
Field Comments
Enable MP3 Encoding Selecting the check box that enables the MP3 conversion
option.
Command The location of the mp3 conversion executable file.
FTP Path The path to the FTP server share folder. For example,
D:\Storage.
Table 10. MCU Server Configuration
Field Comments
IP Address The IP address of the server hosting the MCU service.
Payload Mulaw
Frame per Second Typically this value is 160.
Description Text that helps to identify the MCU service.