Oracle Audio Technologies 8.1 - Manual (Page 51)

Getting Started With CCA ■ Making interactions
Contact Center Anywhere Installation Guide Version 8.1 49
3 Login Integrated Client.
4 Make an inbound call to CCA system. Make sure that agent can accept the call.
5 Make an outbound call. Make sure that agent can connect to an outbound number.
6 Send an email interaction. Make sure that agent can receive the email.
7 Send an chat request to CCA system. Make sure that agent can chat with the customer.