Oracle Audio Technologies 8.1 - Manual (Page 36)

Contact Center Anywhere Installation Guide Version 8.1
Installing CCA Server Components ■ Configuring CCA Resources
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You only select a call center if you want the CTI server to use only that call center.
To configure the CTI server
1 From Network Manager, choose CTI Server as the resource to modify.
2 From the Resources menu, choose Modify Resource.
3 From the Resource Information dialog box, click Advanced.
4 From the Call Centers (tab) dialog box, select the call center that will be dedicated to the CTI
server from the Call Centers Unused list, and move it to the Call Centers Used list.
Starting and stopping TCPIPBus
TCPIPBus is the key element of the CCA application server. With TCPIPBus, Web Server and all CCA
resources can communicate with each other in real-time. Before you can start CCA resources, the
TCPIPbus must be started in advance.
In Ms Windows:
■ Open the Services control panel in Start > Programs > Administrative tools > Services.
■ Navigate to the TAW TCP-IP Bus service.
■ On the right menu, click Start to start the TCPIPBus or click Stop to stop the service.
In Solaris/Linux:
■ Login as user account used to run CCA server resources.
■ To start TCPIPBus and run as service, run command: nohup tcpipbus &
■ To stop TCPIPBus:
❏ Find the process ID of the running TCPIPBus by command: ps -e | grep tcpipbus
❏ Kill the TCPIPBus process by command: kill -9 PID with PID is the process ID of the
running TCPIPBus.
Starting and Stopping CCA Resources
NOTE: Before you can start any CCA resource, the TCPIPBus must be installed and started first.
To start and stop resources
1 From Network Manager, choose the resource to be started or stopped.
2 Click Go to start it. Note that button Go is enable only when the resource is not running.
3 If the resource is running, click Stop to stop it.