Omega Vehicle Security DRA-DCC-8 - Manual (Page 13)

RETURN REQUESTS / INQUIRIES
Direct all warranty and repair requests/inquiries to the OMEGA Customer Service Department.
BEFORE RETURNING ANY PRODUCT(S) TO OMEGA, PURCHASER MUST OBTAIN AN AUTHORIZED
RETURN (AR) NUMBER FROM OMEGA’S CUSTOMER SERVICE DEPARTMENT (IN ORDER TO AVOID
PROCESSING DELAYS). The assigned AR number should then be marked on the outside of the return
package and on any correspondence.
The purchaser is responsible for shipping charges, freight, insurance and proper packaging to prevent
breakage in transit.
OMEGA’s policy is to make running changes, not model changes, whenever an improvement is possible.
This affords our customers the latest in technology and engineering.
OMEGA is a registered trademark of OMEGA ENGINEERING, INC.
© Copyright 1996 OMEGA ENGINEERING, INC. All rights reserved. This document may not be copied,
photocopied, reproduced, translated, or reduced to any electronic medium or machine-readable form, i n
w h o l e o r i n p a r t , w i t h o u t p r i o r w r i t t e n c o n s e n t o f O M E G A E N G I N E E R I N G , I N C .
FOR WARRANTY RETURNS, please have the
following information available BEFORE contacting
OMEGA:
1. P.O. number under which the product was
PURCHASED,
2. Model and serial number of the product under
warranty, and
3. Repair instructions and/or specific problems
relative to the product. FOR NON-WARRANTY REPAIRS, consult
OMEGA for current repair charges. Have the
following information available BEFORE
contacting OMEGA:
1. P.O. number to cover the COST
of the repair,
2. Model and serial number of product, and
3. Repair instructions and/or specific
problems relative to the product.
WARRANTY/DISCLAIMER
OMEGA ENGINEERING, INC. warrants this unit to be free of defects in materials and workmanship
for a period of 13 months from date of purchase. OMEGA Warranty adds an additional one (1) month
grace period to the normal one (1) year product warranty to cover handling and shipping time. This
ensures that OMEGA’s customers receive maximum coverage on each product. If the unit should malfunction,
it must be returned to the factory for evaluation. OMEGA’s Customer Service Department will issue an Authorized
Return (AR) number immediately upon phone or written request. Upon examination by OMEGA, if the unit is
found to be defective it will be repaired or replaced at no charge. OMEGA’s WARRANTY does not apply to defects
resulting from any action of the purchaser, including but not limited to mishandling, improper interfacing,
operation outside of design limits, improper repair, or unauthorized modification. This WARRANTY is VOID if
the unit shows evidence of having been tampered with or shows evidence of being damaged as a result
of excessive corrosion; or current, heat, moisture or vibration; improper specification; misapplication; misuse
or other operating conditions outside of OMEGA’s control. Components which wear are not warranted, including
but not limited to contact points, fuses, and triacs.
OMEGA is pleased to offer suggestions on the use of its various products. However,
OMEGA neither assumes responsibility for any omissions or errors nor assumes
liability for any damages that result from the use of its products in accordance
with information provided by OMEGA, either verbal or written. OMEGA warrants
only that the parts manufactured by it will be as specified and free of defects.
OMEGA MAKES NO OTHER WARRANTIES OR REPRESENTATIONS OF ANY KIND
WHATSOEVER, EXPRESSED OR IMPLIED, EXCEPT THAT OF TITLE, AND ALL
IMPLIED WARRANTIES INCLUDING ANY WARRANTY OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED. LIMITATION
OF LIABILITY: The remedies of purchaser set forth herein are exclusive and the
total liability of OMEGA with respect to this order, whether based on contract,
warranty, negligence, indemnification, strict liability or otherwise, shall not exceed
the purchase price of the component upon which liability is based. In no event
shall OMEGA be liable for consequential, incidental or special damages.
CONDITIONS: Equipment sold by OMEGA is not intended to be used, nor shall it be used: (1) as a “Basic
Component” under 10 CFR 21 (NRC), used in or with any nuclear installation or activity; or (2) in medical
applications or used on humans. Should any Product(s) be used in or with any nuclear installation or activity,
medical application, used on humans, or misused in any way, OMEGA assumes no responsibility as set forth
in our basic WARRANTY / DISCLAIMER language, and additionally, purchaser will indemnify OMEGA and
hold OMEGA harmless from any liability or d a m a g e w h a t s o e v e r a r i s i n g o u t o f t h e u s e o f t h e
P r o d u c t ( s ) i n s u c h a m a n n e r.