Toshiba Satellite Pro 6000 Series - Manual (Page 196)

196 If Something Goes Wrong
Problems that are easy to fix
2 Click the Applications tab.
If a program has stopped responding, the words “not
responding” appear beside its name in the list.
3 Select the program you want to close, then click End Task.
Closing the failed program should allow you to continue
working. If it does not, continue with step 3.
4 Close the remaining programs one by one by selecting the
program name, then End Task.
5 Click Start, Turn off computer.
6 The Turn off computer window appears.
7 Click Turn off.
The computer turns off.
Your program performs an illegal operation.
If you receive the message, “ Your program has performed an illegal
operation , ” you should record the details of the message and consult
the software manufacturer.
To record the details:
1 Click the Details button and select the text the operating
system displays.
The Details button displays information that the software
manufacturer needs to help you solve your problem.
2 Press Ctrl and c simultaneously to copy the text to the
clipboard.
3 Open Notepad (click Start, point to All Programs, then point
to Accessories and click Notepad).
4 Press Ctrl and v simultaneously to paste the details into
Notepad.
5 Add a paragraph break and type some notes describing what
you were doing when you received the message.