Tapco MIX.FX MIX10FXP - Manual (Page 27)

27
TAPCO LIMITED WARRANTY
A. LOUD Technologies Inc. warrants all materials,
workmanship and proper operation of this product for a
period of one year from the original date of purchase.
You may purchase an additional 24-month Extended
Warranty (for a total of 36 months of coverage). Visit
our website and follow the “Register It” links for details
(www.tapcoworld.com). If any defects are found in
the materials or workmanship or if the product fails to
function properly during the applicable warranty period,
LOUD Technologies, at its option, will repair or replace
the product. This warranty applies only to equipment
sold and delivered within the U.S. and Canada by LOUD
Technologies Inc. or its authorized dealers.
B. For faster processing, please register online, or you can
mail in the product registration card.
C. Unauthorized service, repairs, or modifi cation of TAPCO
products will void this warranty. To obtain repairs or
replacement under warranty, you must have a copy
of your sales receipt from the authorized TAPCO dealer
where you purchased the product. It is necessary to
establish purchase date and determine whether your
TAPCO product is within the warranty period.
D. To obtain warranty repair or replacement:
1. Call TAPCO Technical Support at 877/827-2669, 7 AM
to 5 PM Monday through Friday (Pacifi c Time) to get
authorization for repair or replacement. Alternately, go
to the TAPCO website, click “Talk To Us,” and follow the
instructions for reporting a warranty issue and submitting a
request for an advance replacement.
2. Advance Replacement: TAPCO will ship a
replacement unit to you along with an invoice for the
suggested retail price of the replacement unit. You must
return the defective unit immediately to cancel the
invoice. If you do not return the defective unit within 30
days, you must pay the full amount stated in the invoice
to satisfy your debt.
3. Repair: When you call TAPCO Technical Support,
explain the problem and obtain a Service Request
Number. Have your TAPCO product’s serial number ready.
You must have a Service Request Number before you
can obtain factory-authorized service.
• Pack the product in its original shipping carton. Also
include a note explaining exactly how to duplicate the
problem, a copy of the sales receipt with price and date
showing, your daytime phone number and return street
address (no P.O. boxes or route numbers, please!), and
the Service Request Number. If we cannot duplicate the
problem or establish the starting date of your Limited
Warranty, we may, at our option, charge for service time
and parts.
• Ship the product in its original shipping carton, freight
prepaid to the authorized service center. Write the
Service Request Number in BIG PRINT on top of the box.
The address of your closest authorized service center
will be given to you by Technical Support, or it may
be obtained from our website. Once it’s repaired, the
authorized service center will ship it back by ground
shipping, pre-paid (if it qualifi ed as a warranty repair).
Note: Under the terms of the warranty, you must ship
or drop-off the unit to an authorized service center. The
return ground shipment is covered for those units deemed
by us to be under warranty.
Note: You must have a sales receipt from an authorized
TAPCO dealer for your unit to be considered for warranty
repair.
IMPORTANT: Make sure that the Service Request Number
is plainly written on the shipping carton. No receipt, no
warranty service.
E.
LOUD Technologies reserves the right to inspect any
products that may be the subject of any warranty
claims before repair or replacement is carried out. LOUD
Technologies may, at our option, require proof of the
original date of purchase in the form of a dated copy
of the original dealer’s invoice or sales receipt. Final
determination of warranty coverage lies solely with LOUD
Technologies.
F. Any products returned to one of the LOUD Technologies
factory-authorized service centers, and deemed eligible
for repair or replacement under the terms of this warranty
will be repaired or replaced. LOUD Technologies and its
authorized service centers may use refurbished parts for
repair or replacement of any product. Products returned
to LOUD Technologies that do not meet the terms of
this Warranty will not be repaired unless payment is
received for labor, materials, return freight, and insurance.
Products repaired under warranty will be returned freight
prepaid by LOUD Technologies to any location within the
boundaries of the USA or Canada.
G. LOUD Technologies warrants all repairs performed for
90 days or for the remainder of the warranty period. This
warranty does not extend to damage resulting from
improper installation, misuse, neglect or abuse, or to
exterior appearance. This warranty is recognized only if
the inspection seals and serial number on the unit have
not been defaced or removed.
H. LOUD Technologies assumes no responsibility for the
timeliness of repairs performed by an authorized service
center.
I. This warranty is extended to the original purchaser.
This warranty may be transferred to anyone who may
subsequently purchase this product within the applicable
warranty period for a nominal fee (extended warranties
are not transferable). A copy of the original sales receipt
is required to obtain warranty repairs or replacement.
J. This is your sole warranty. LOUD Technologies does not
authorize any third party, including any dealer or sales
representative, to assume any liability on behalf of
LOUD Technologies or to make any warranty for LOUD
Technologies Inc.
K. THE WARRANTY GIVEN ON THIS PAGE IS THE SOLE
WARRANTY GIVEN BY LOUD TECHNOLOGIES INC. AND IS
IN LIEU OF ALL OTHER WARRANTIES, EXPRESS AND IMPLIED,
INCLUDING THE WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. THE WARRANTY
GIVEN ON THIS PAGE SHALL BE STRICTLY LIMITED IN
DURATION TO ONE YEAR FROM THE DATE OF ORIGINAL
PURCHASE FROM AN AUTHORIZED TAPCO DEALER. UPON
EXPIRATION OF THE APPLICABLE WARRANTY PERIOD, LOUD
TECHNOLOGIES INC. SHALL HAVE NO FURTHER WARRANTY
OBLIGATION OF ANY KIND. LOUD TECHNOLOGIES INC.
SHALL NOT BE LIABLE FOR ANY INCIDENTAL, SPECIAL, OR
CONSEQUENTIAL DAMAGES THAT MAY RESULT FROM ANY
DEFECT IN THE TAPCO PRODUCT OR ANY WARRANTY
CLAIM. Some states do not allow exclusion or limitation
of incidental, special, or consequential damages or a
limitation on how long warranties last, so some of the
above limitations and exclusions may not apply to you.
This warranty provides specifi c legal rights and you may
have other rights, which vary from state to state.
Please keep your sales receipt in a safe place.