VTech DECT DS6121-2 - Manual (Page 60)

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Troubleshooting
Problem Suggestion
There is interference
during a telephone
conversation.
My calls fade out when
I am using the cordless
handset.
The handset may be out of range. Move it closer to the telephone base.
Do you have DSL service? If yes, you need to have a DSL filter installed at every telephone
wall jack that has a telephone connected to it (page 2). Contact your DSL service provider for
filter information.
Appliances or other cordless telephones plugged into the same circuit as the telephone base
can cause interference. Try moving the appliance or telephone base to another outlet.
Other electronic products can cause interference to your cordless telephone. Try installing your
telephone as far away as possible from the following electronic devices: wireless routers, radios,
radio towers, pager towers, cellular telephones, digital telephones, intercoms, room monitors,
televisions, VCRs, personal computers, kitchen appliances, and other cordless telephones.
If your telephone is plugged in with a modem or a surge protector, plug the telephone (or
modem/surge protector) into a different location. If this solves the problem, re-locate your
telephone or modem farther apart from each other, or use a different surge protector.
The layout of your home or office might be limiting the operating range. Try moving the telephone
base to another location, preferably a higher location for better reception.
Disconnect the telephone base from the telephone wall jack and plug in a corded telephone.
If calls are still not clear, the problem is probably in the wiring or local service. Contact your
local service company (charges may apply).
If the other telephones in your home are having the same problem, the problem is in the wiring
or local service. Contact the local telephone company (charges may apply).
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I hear other calls when
using the telephone.
Disconnect the telephone base from the telephone wall jack. Plug in a different telephone. If
you still hear other calls, the problem is probably in the wiring or local service. Call your local
telephone company.
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