VTech DECT DS6121-2 - Manual (Page 64)

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Troubleshooting
Problem Suggestion
The answering system
does not respond to
remote commands.
Make sure your remote access code is correct (page 37).
Make sure you are calling from a touch-tone telephone. When dialing a number, there should
be tones. If there are clicks, then it is not a touch-tone telephone and cannot activate the
answering system.
The answering system may not detect the remote access code when your announcement is
playing. Wait until the announcement is over before entering the code.
There may be interference on the telephone line you are using. Press the dial pad keys firmly
when dialing.
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Common cure for
electronic equipment.
If the telephone is not responding normally, try putting the cordless handset in the telephone
base or the charger. If it does not respond, try the following (in the order listed):
Disconnect the power to the telephone base.
Disconnect the battery on the cordless handset.
Wait a few minutes before connecting power to the telephone base.
Re-install the battery and place the cordless handset in the telephone base or charger.
Wait for the cordless handset to synchronize its connection with the telephone base. Allow up
to one minute for this to take place.
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