VTech i6790 - Manual (Page 51)

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Appendix
Troubleshooting
Problem Suggestion
The answering system
does not respond to
remote commands.
Make sure your remote access code is correct (see page 29).
Make sure you are calling from a touch-tone telephone. When dialing a number, you should
hear tones. If you hear clicks, then it is not a touch-tone telephone and cannot activate the
answering system.
The answering system may not detect the remote access code when your announcement is
playing. Wait until the announcement is over before entering the code.
There may be interference on the telephone line you are using. Press the dial pad keys firmly
when dialing.
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Common cure for
electronic equipment.
If the unit is not responding normally, trying putting the cordless handset in the telephone base
or the charger. If it does not seem to respond, try the following (in the order listed):
Disconnect the power to the telephone base.
Disconnect the battery on the cordless handset.
Wait a few minutes before connecting power to the telephone base.
Re-install the battery and place the cordless handset into the telephone base or charger.
Wait for the cordless handset to synchronize its connection with the telephone base. Allow up
to one minute for this to take place.
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