Zoom DUALCAM 300 - Manual (Page 7)

7
Technical Support & Limited Warranty
Your first avenue of support should be through the organization that provided you with your Zoom Camera. If
you still desire to directly contact Zoom Technical Support, please feel free to do so. For your records, and to
facilitate Technical Support from either your equipment supplier or Zoom, please write down the following
information when you receive your Zoom Camera.
Product Name ______________________________________
Product Model Number _______________________________
Product Serial Number _______________________________
The serial number is located on the back of the unit below the barcode. Please be sure to write it down. This
will greatly speed your service and ensure that the service representative is addressing the proper model.
Contacting Zoom by E-mail
You can e-mail Zoom with any tech support questions you have and one of our Technical Support Engineers
will respond by e-mail within 2 business days. To send an e-mail, go to:
www.zoom.com/techmail
When e-mailing Zoom, be sure to include the following:
ƒ Serial
number(s)
ƒ Your full name and mailing address
ƒ A detailed description of your problem.
Contacting Zoom by Phone
In the U.S. Zoom Support phone lines are open Monday to Friday, 9:00 AM to 11:00 PM Eastern Time.
Please call:
(561) 997-9683
In the United Kingdom, Zoom Support phone lines are open Monday to Friday, 9:00 AM to 5:00 PM
Greenwich Mean Time. Please call:
+44 (0)1276 704440
Return of Defective Units
Please contact your local distributor or reseller for factory-authorized repair or replacement of your in-
warranty defective product. If you are unable to reach your distributor, you can contact Zoom Factory
Customer Service in the United States by calling:
(561) 241-7712
In the United Kingdom and Europe please call:
+44 (0)1276 704440
Please note that the customer is responsible for any charges (including brokerage or customs and duties)
associated with shipping the defective unit to Zoom for repair. During the first year Zoom will pay return
shipping to the customer by common carrier. After the first year the Customer may be required to pay a
nominal shipping and handling fee. Any applicable customs, duties and brokerage charges to import the
product are the responsibility of the customer. Zoom encourages all customers to return defective units to
their respective reseller whenever possible.
Limited Warranty
Zoom Telephonics, Inc. (hereinafter “Zoom”) warrants this product against defects in material and
workmanship for a period two (2) years from the date of the original end-user purchase. This warranty
applies to the original end-user purchaser. For all Zoom products other than software, Zoom will, solely at its
option, repair or replace this product with a functionally equivalent new or factory-reconditioned product
during the warranty period. The consumer will deliver the product to Zoom. All transportation risks and costs
in connection with this warranty service are the responsibility of the consumer.
For Software Products supplied by Zoom
Zoom will replace software at no charge if there is a defect in materials or workmanship for a period of 30
days from date of original retail purchase, provided the defective software is returned to Zoom. Returned
shipment will be via U.S. Mail. Software products supplied by Zoom are sold “as is,” without warranty, either
expressed or implied, as to function, application, merchantability, performance, and quality. Zoom is not
responsible for incidental or consequential damages resulting from the breach of any expressed or implied
warranty, including any costs of recovering, reprogramming, or reproducing any programs or data stored or
used with the Zoom products, damage to property, and to the extent permitted by law, damages for personal
injury. This warranty is in lieu of all other warranties, expressed or implied. We do not assume or authorize
assumption for use of any other warranty expressed or implied. Some states and countries do not allow the
exclusion or limitation of incidental or consequential damages, so the above limitation or exclusions may not
apply to you. This warranty does not apply if the Zoom product has been damaged by accident, abuse,
lightning or other natural disasters, misuse or misapplication, or if it has been modified without the written
permission of Zoom, or if any serial number has been removed or defaced. This warranty shall not be
applicable to the extent that any provisions of this warranty are prohibited by any federal, state, or municipal
law that cannot be preempted. This warranty gives you specific legal rights, and you may also have other
rights that vary from state to state or country to country.