3Com PalmPilot Professional Handbook - Manual (Page 58)

page 54 PalmPilot Professional Handbook
TCP/IP Troubleshooting
If you are having a problem with establishing a network
connection using PalmPilot TCP/IP, check this section and try the
suggestions listed.
Displaying expanded Service Connection Progress messages:
If you are having a problem connecting to your ISP or dial-in
server, it’s helpful to identify at what point in the log-on procedure
the connection fails. An easy way to do this is to display the
expanded Service Connection Progress messages. Expanded
Service Connection messages describe the current stage of the
log-on procedure. Press the Scroll Down button at any point
during log-on to display these messages.
Viewing the Network Log:
If viewing the expanded Service Connection Progress messages
does not give you enough information to find out why you cannot
connect to your ISP or dial-in server, take a look at the Network
Log. The Network log is a listing of all of the communication that
occurs between your modem and your dial-in server during the
log-on procedure. The information displayed in the Network log
will help your ISP or your System Administrator pinpoint where in
the log-on procedure communication is failing and why.
To view the Network Log:
1. From the Network Preferences screen, tap the View Log
command from the Options menu. The Network Log screen
appears.
2. Tap the up and down arrows of the scroll bar to see the entire
contents of the Network Log.
3. When you are finished, tap the Done button to return to the
Network Preferences screen.