Elka Suspension MOTORCYCLE SERIES - Manual (Page 5)

1585-M, De Coulomb, Boucherville, Quebec, Canada J4B 8J7
Phone: +1 (450) 655-4855 • 1-800-557-0552
Fax: +1 (450) 655-2821
[email protected] www.elkasuspension.com
> W a r r a n t y & R e t u r n P o l i c i e s 3
B) Elka Suspension Warranty
All Elka Suspension products are guaranteed
against any manufacturing defects for a period
of one (1) year from the purchase date.
This warranty does not cover damages resulting
from any of the following situations:
- Abuse of the product
- Racing accidents
- Improper installation
- Improper reservoir hose routing
- Disassembly or modifications
- Unauthorized oil changes
- Damage occuring during transportation
(the purchase of full insurance coverage for
shipping is recommended)
The shipping box should contain the following:
- Shock absorber(s) and spring(s)
- Owner’s Manual
- Elka Preload tool (to adjust the preload ring)
- One 3mm Allen key (for preload ring stopper)
- Reservoir mounting assembly (for remote
reservoir models)
All Elka Suspension shock absorbers are ready
for installation. Fine-tuning might be necessary.
A copy of the original invoice is necessary for
any claim or service shipment.
Elka Suspension Inc. reserves the right to make
the final decision in all matters pertaining to its
warranty.
WARNING !
Because Elka Suspension products are designed for use in racing
and extreme driving conditions, Elka Suspension cannot guarantee
any of its suspension products, other than from manufacturing
defects, because we have no control over how our products are
used after installation. In addition, the purchaser assumes full
responsibility to the extent legally permitted for the risks of per-
sonal injury and/or damage to the purchaser's vehicle or to any
third party that may be involved in an incident with the purchaser.
RETURN PROCEDURES
IMPORTANT: Always keep your invoice as proof of purchase and send a copy with all service or
warranty returns. Always mention that your shocks are sent for warranty repair on all
shipping papers.
1) Call our service department at +1 (450) 655-4855 or 1-800-557-0552 (North America) to get
an RGA Number. Our representative will assist you for further steps.
2) Fill out the Service Work Order form on the last page of this manual.
3) Carefully package your shock(s) to avoid damage during transportation. Include a copy of your
invoice, a brief description of the problem and a return address for shipping and/or invoicing.
Provide a phone number to reach you in case our technicians have questions about the problem.
Place your completed Service Work Order form on top in your package. Ship your shock(s).
4) Wait for a confirmation call that will let you know an approximate turnaround time after we
receive your shocks.