Fluid Components International FLT Series - Manual (Page 3)

FLUID COMPONENTS INTL
FLTÔ Series FlexSwitchÔ iv Doc. No. 06EN003246 Rev. B
CUSTOMER SERVICE/TECHNICAL SUPPORT
FCI provides full in-house technical support for our products 7 a.m. to 5 p.m. PST, Monday through Friday
(excepting holidays and an annual plant closure between Christmas and New Year's day). Also, additional
technical representation is provided by FCI field representatives. Before contacting one of our field or in-house
representatives, please ensure that you have performed the troubleshooting techniques outlined in this document.
By Mail
Fluid Components Intl
1755 La Costa Meadows Dr.
San Marcos, CA 92069
Attn: Customer Service Department
By Phone
Contact the FCI regional representative in your area. If your are unable to contact the field representative
or are unable to satisfactorily resolve the situation, contact the FCI Customer Service Department at
1 (800) 854-1993, toll free.
By Fax
To describe your problems in a more graphic or pictorial manner, send your fax including your phone or
fax number to your regional representative. Again FCI is available through facsimile if you have
exhausted your possibilities with the authorized factory representative. Our fax number is
(760) 736-6250; it is available 7 days a week, 24 hours a day.
International Support
For product information or product support outside the contiguous United States, Alaska, or Hawaii,
contact your country’s FCI International Representative or the one nearest to you. See the list on
following pages.
Appendix C contains a detailed explanation of the FCI customer service policy on returns, adjustments, in-field or
factory repair, in- or out-of-warranty.