Troubleshooting – Grace Digital GDI-IRDT200 Tuner User Manual
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Troubleshooting
Please read the User’s Guide carefully to ensure proper use of your system and to enjoy your
TUNER /TUNER PRO’s basic and advanced features.
Please keep this User’s Guide for future reference. If you experience any trouble with your
internet radio TUNER / TUNER PRO, then you may find it useful to visit the help section on our
webpage
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If you have trouble connecting your TUNER to your wireless network, these steps may assist:
1. Confirm a WiFi connected PC can access and browse the internet (web) using the same
network.
2. Check that a DHCP server is available, or if you have configured a static IP address on your
Tuner. You can configure a static IP address on using the menu item ‘Settings - Network
Config - Edit Config’, and then select ‘No’ for ‘Auto (DHCP)’.
3. Check that your network’s firewall is not blocking any outgoing ports. As a minimum, your
TUNER needs access to UDP and TCP ports 80, 554, 1755, 5000, 6000 and 7070.
4. Check your access point does not restrict connections to particular MAC addresses. You can
view your TUNER’s MAC address using the menu item ‘Settings - Network Config - View
Config - MAC address’.
5. If you have an encrypted network, check that you have entered the correct key or pass phrase
into your TUNER. Remember that text-format keys are case sensitive. If, when attempting to
connect to an encrypted network, your tuner displays: ‘Wireless error’ followed by a 5-digit
number, then please ensure that you enter the correct pass phrase for the network. If the
problem persists, then you may need to consult your network configuration.
If your Tuner can connect to the network successfully, but is unable to play particular stations, it
may be due to one of the following causes:
1. The station is not broadcasting at this time of the day (remember location may be different
time zone)
2. The station has reached the maximum allowed number of simultaneous listeners.
3. The station is not broadcasting anymore.
4. The link on TUNER is out of date.
5. Slow internet connection between the server (often located in a different country) and you.
Try using a PC to play back the stream via the broadcaster’s web site. If you can play back the
station with a PC, use the form a
, or contact us at
to notify us so that we can address the station data.