CTI Products NCB/IM with Internal PSTN Modem - Manual (Page 50)

CTI Products, Inc. NCB/IM User Guide
Appendix E. Troubleshooting 44
Table E6
Miscellaneous: REASON CORRECTIVE ACTION
Cannot communicate with
Control Neuron Processor
of local NCB when using
NODEUTIL.
1. In Bridge or Configured modes, router
neurons and network interface are not in
the same domain.
2. In Repeater mode, the network interface
may be defective.
1. Verify that Nodeutil can communicate
with another
L ON W ORKS node.
2a. Place the local router in Repeater mode
and verify that communications is
possible, or
b. Use Nodeutil to change the network
interface Domain to match the router
neurons’ domains.
Cannot communicate with the
Control Neuron Processor
of local NCB when using
NCBCON.
1. In Bridge or Configured modes, the
Control Neuron, the router neurons, and
the network interface are not all in the
same domain. (2)
2. In Repeater mode, the Control Neuron
and network interface are not in the same
domain. (1)
1. Place the local router neurons in
Repeater mode.
2. Use NCBCON to change the network
interface Domain to match the Control
Neuron domain.
Cannot commission the
Control Neuron
Processor when using
LonMaker for
Windows.
Incorrect external interface definition
(.xfb or .xif file) was specified when
commissioning node.
Use NCBTLC30 for Version 3 NCB’s.
Use NCBTLC20 for NCB’s prior
to Version 3.