Liquid Controls Mechanical Eliminators - Manual (Page 29)

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CUsToMer servICe
liquid Controls return Material authorization requests
Return Material Authorization request forms are included in the red literature
packet of every Liquid Controls product shipment. They are also available at
www.lcmeter.com under the “Publications” menu selection.
Do not return a Liquid Controls component until all traces of hazardous substances have been
removed. For example, substances that have diffused through plastic or remain in crevices.
COSTS INCURRED FOR WASTE DISPOSAL AND INjURIES DUE TO POOR
CLEANING OF RETURNED LIQUID CONTROLS COMPONENTS
WILL BE CHARGED TO THE ORIGINATOR OF THE RETURN.
! WarnInG
reTUrned MaTerIal aUThorIzaTIon handlInG ProCedUre for hazardoUs MaTerIals
All returned parts must be cleaned by customers prior to return shipment.The person who actually cleaned the parts
is required to complete the Return Material Authorization form. If the component has been contaminated, customers
must include an M.S.D.S. sheet with the return shipment. If a part is returned without the proper paperwork, the
service department will contact the sender and attempt to procure the correct documents. If the proper paperwork is
not received within ten days of receipt, the parts will be sent back to the customer for correction.
Many Liquid Controls employees handle returned components, and they are exposed to substances left behind on
the components. It is our intention to make handling these parts as safe as possible. We regret any hardship these
stipulations may cause, but because of the many different applications we service, it is a necessary precaution taken
to protect our employees.
When returning liquid Controls products for repair, warranty evaluation or calibration, please follow these
directions.
1. Remove all residue from the Liquid Controls component(s) to be returned. Make sure the grooves and corners around or inside
seals and crevices are cleaned. This is particularly important if the component was in contact with hazardous materials. See
Warning and Handling Procedure printed below.
2. Complete the Return Material Authorization request form.
3. If necessary, include special handling instructions, such as MSDS forms or certifications.
4. Attach the completed Return Material Authorization request form, the MSDS form, and the packing slip to the outside of the
box.