Heat Storm HS-1000-W - Manual (Page 5)

Questions anD ansWers
Q: Why does the Blower Fan keep running after I have turned off the rocker switch?
A: The Blower Fan will continue to run until the heat chamber has cooled down. After a few minutes the fan will shut off
automatically. This ensures that the quartz infrared heating elements are cooled properly helping to ensure the longevity of your
heater.
Q: Can the heating elements be replaced?
A: Yes. Contact an authorized repair center.
Q: My cord is getting very hot, especially at the plug. Is that normal?
A: No. Most likely the problem is that the connection from the wall wiring to the outlet is faulty and is causing the outlet and plug
to overheat. Also, make sure there are not too many appliances plugged into outlets on a single circuit. If the problems persist
consult a qualified electrician.
Q: The heater’s airflow seems to have diminished?
A: Make sure the air inlet is not blocked and that the filter is clean. Follow the Filter Maintenance procedure in the Operation
Instructions section.
Q: Once I initially plug the unit in and turn it on, how long will it take to heat my room?
A: Generally, it takes about a half hour. Please remember that with any type of heating process there are many variables; size of
the room, how well the room is insulated, how many doors/windows, how much bare concrete (which acts as a heat sink
with any type of heating), the opening and closing of an exterior door, etc… Therefore, heating performance will vary in every
environment.
Q: Can I use the heater to heat multiple rooms at the same time?
A: Yes. Keep in mind the heating will vary based on how open your floor plan is and the sizes of the rooms involved.
Our suggestion, give it a try and see what works best for you.
Q: My Heater never seems to reach the set temperature, it just keeps running.
A: There are several possible causes. Make sure the filter(s) are clean. If the room is drafty or poorly insulated the thermostat
sensor may be taking an inaccurate reading. Make sure to keep doors closed so that the heater can heat the room. Also,
ensure that the heater is plugged into an interior wall and is not below a window. Often, when a heater is below a window the
cool air from the window is causing an inaccurate temperature reading.
Q: My home is not insulated very well, will this heater help me?
A: Yes, but keep in mind that rooms with little insulation will not retain the heat as efficiently and may result in your heater running
longer or more often.
Q: Can I use the heater if I have vaulted or cathedral ceilings?
A: Yes, but it may take longer to heat the room initially. Once the room has reached the desired temperature it will cycle
on and off accordingly.
Q: Can the heater be used in a bathroom?
A: It is not recommended due to the high level of moisture in a bathroom.
Q: Will I be able to use the heater in a basement or garage?
A: Yes, if the basement is finished with drywall and carpet. Otherwise we recommend you use our Heat Storm Outdoor
Infrared Heaters for this heating need. For more information visit heatstorm.com
Q: Can I use more than one heater at a time?
A: Yes, make sure they are not on the same electrical circuit. Each heater and appliance should be on its own circuit.
Q: Can I use the heater on a job/construction site?
A: Our outdoor infrared heaters are recommended for non-insulated or outdoor environments. For more information
visit heatstorm.com
Q: Can I move the heater around while it is operating?
A: It is not recommended to move any portable heater while it is operating. We recommend turning the heater to the off position
and moving the heater once the fan has completely turned off.
Q: What is the life expectancy for the Quartz Elements?
A: Average element life is 20,000 hours. The Quartz Elements are replaceable by an authorized service dealer.
Q: What is Zone Heating?
A: Zone heating implies that there are multiple areas in any given home or business where climate is best controlled by heaters
that generate and deliver heat in each area or zone AND regulate temperature in each area or zone with its own thermostat.
Zone Heating is the opposite of central heating which generally relies on a single thermostat to determine climate control for
other areas of the house or business. Central heating also requires ducting to deliver heat, which is very inefficient.
Q: Can I use the heater and another appliance at the same time?
A: Yes, as long as they are not on the same electrical circuit. Heat Storm Infrared Heaters are considered to be an appliance.
You should not run more than one large appliance on a single circuit breaker. Your heater, freezer, refrigerator, microwave oven,
washing machine, dryer, and other such appliances should not share a circuit breaker.
Q: Can I use an extension cord, surge protector, or power strip with my heater?
A: It is not recommended. Heat Storm heaters are designed to plug directly into a grounded 110 volt 15 amp or higher circuit
receptacle (outlet). However, if you have to use an extension cord, the cord should be No. 14 AWG minimum size and rated not
less than 1875 watts. The extension cord should be a 3 wire cord with a grounding type cord and plug connector.
Q: I don’t have a grounded outlet; can I use a cord adapter or remove the grounding plug?
A: NO. If you don’t have a grounded outlet, contact a licensed electrician in your area for advice. Removing or altering any part of
the heater will void the warranty.