Ampro Corporation P/N 5001795A REV A - Manual (Page 19)

ReadyPanel User’s Guide 15
Appendix A Technical Support
Ampro Computers, Inc. provides a number of methods for contacting Technical Support listed in the Table
A-1 below. Requests for support through Ask an Expert are given the highest priority, and usually will be
addressed within one working day.
• Ampro Ask an Expert – This is a comprehensive support center designed to meet all your technical
needs. This service is free and available 24 hours a day through the Ampro web site at
http://
ampro.custhelp.com . This includes a searchable database of Frequently Asked Questions, which will
help you with the common information requested by most customers. This is a good source of
information to look at first for your technical solutions. However, you must register online if you wish
to use the Ask a Question feature.
• Personal Assistance – You may also request personal assistance by creating an Ask an Expert account
and then going to the Ask a Question feature. Requests can be submitted 24 hours a day, 7 days a week.
You will receive immediate confirmation that your request has been entered followed by an e-mail
response. Once you have submitted your request, you must log in to My Stuff where you can check
status, update your request, and access other features.
• InfoCenter – This service is also free and available 24 hours a day at the Ampro web site at http://
www.ampro.com . However, you must sign up online before you can log in to access this service.
The InfoCenter was created as a resource for embedded system developers to share Ampro's
knowledge, insight, and expertise. This page contains links to White Papers, Specifications, and
additional technical information.
Table A-1. Technical Support Contact Information
Method Contact Information
Ask an Expert http://ampro.custhelp.com
Web Site http://www.ampro.com
Standard Mail Ampro Computers, Incorporated
5215 Hellyer Avenue
San Jose, CA 95138-1007, USA