Stewart Audio CVA100-2 - Manual (Page 24)

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6.2.1 Return Authorization Number
All returns to the factory for service must be accompanied by a Return
Authorization (RA) number. One can be obtained by contacting Stewart
Audio at (209) 588-8111 or via e-mail at [email protected].
NOTE: Any defective products received without an RA number will
be returned to sender at their expense.
If Stewart Audio is unable to contact the sender in 14 days, the mer-
chandise will be considered scrap and may be disposed of.
6.2.2 Shipment Instructions
If Stewart Audio requests that you ship the defective product back to
their service center, please refer to the guide below. To ensure prompt
warranty service, be sure to follow all instructions.
1. Return Authorization (RA) is required for product being sent to the
factory for service.
2. See packing instructions in section 6.2.3.
3. Ship the defective product using a method which provides for or-
der tracking or order confirmation. The service center is located at
the following address:
Stewart Audio
14397 Cuesta Court Suite D1
Sonora, CA 95370
4. Use a bold black marker and write the RA number on three sides
of the box.
5. Record the RMA number for future reference. The RA number can
be used to check the repair status.
6.2.3 Packaging Instructions
Should Stewart Audio request that you ship your product to their ser-
vice center, these instructions must be followed in order to ensure safe
delivery. If they are not followed, Stewart Audio assumes no responsi-
bility for damaged goods and/or accessories that are sent with your
unit.