Stewart Audio CVA100-2 - Manual (Page 25)

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6.2.3 Packaging Instructions (cont.)
1. Please write the RA number on three sides of the box. Include the
Stewart Audio RA number inside the box and a brief description of
the problem.
2. Do not ship any accessories (manuals, cords, hardware, etc.) with
your unit. These items are not needed to service your product.
Stewart Audio will not be held responsible for these items if they
are returned with the amplifiers.
3. When shipping your amplifier, it is important that it has adequate
protection. We recommend you use the original packing material
when returning the product for repair. If you do not have the origi-
nal box, see number 4.
4. If you provide your own shipping pack, the minimum recommend-
ed requirements for materials are as follows:
a. 275 P.S.I. burst test, Double-Wall carton that allows for 2-
inch solid Styrofoam on all six sides of unit or 3 inches of
plastic bubble wrap on all six sides of unit.
b. Securely seal the package with an adequate carton sealing
tape.
c. Do not use light boxes or “peanuts”.
NOTE: Damage caused by poor packaging will not be covered un-
der warranty.
6.2.4 Estimate Approval
An estimate for all non-warranty repairs will be provided to the custom-
er once the unit has been shipped to the factory. The customer is re-
sponsible to approve this estimate within 7 days. If the repairs are not
approved within 14 days, Stewart Audio reserves the right to consider
the unit scrap and may discard it.
6.2.5 Payment of Non-Warranty Repairs
Payment for non-warranty repairs must be submitted to Stewart Audio
before the product will be returned to the customer.