Avaya EA401 - Manual (Page 16)

Avaya Inc.
Installation and Operation
Model EA401
Page 16
Avaya Product Return
Avaya products have been quality tested and are in full working order when shipped from the factory, given the
rugged nature of these products, shipping is not expected to damage a unit. In the unlikely event of a
malfunction, Avaya follows the three step procedure below.
Step I - On-Site Correction
•
The most common source of difficulties with a new product is improper installation in one of two ways:
incorrect wiring connections or connection to an incorrect power source.
•
Product wiring needs to be properly connected to the on-site wiring. Correct wiring instructions are shown in
the user manual included with the product.
•
Connecting a telephone to a standard power source, rather than tip & ring, will blow the telephone’s internal,
user-replaceable fuse. In the event of fuse burn-out, disconnect the telephone from the power source,
replace the fuse, and reconnect following the wiring diagrams provided with the product.
Step II - Return Materials Authorization (RMA)
•
When a product has been installed following user manual instructions, and the unit fails to operate, the user
must contact Avaya to obtain authorization to return the product. This can be done by completing a RMA
form online at www.Avaya.com, or by calling the service telephone number given in this manual.
•
After providing information on the product, the owner and the nature of the problem, Avaya will issue a RMA
number, to be shown on documentation returned with the product.
•
In addition to the RMA number, shipping documents should include name, address and telephone number
of the owner along with contact information for the person responsible for the repair and/or the user who
identified the malfunction.
•
(Where a product is being returned for repair from outside of USA, customs documentation must show the
product’s serial number, date of export [date of purchase], and a notation that the equipment is: “USA goods
returning.”)
Step III - Factory Authorized Service
•
Once received, each product is carefully inspected and tested. If the product is under warranty, repairs are
completed and the product returned to the owner, generally within five working days of receipt by the
factory.
•
A product that has been subjected to misuse, neglect or accident or is beyond the warranty period will be
evaluated. The service department will provide the owner’s representative with a repair cost estimate. Once
approved, repairs are completed and the product returned, generally within five working days.