Airstream NTERSTATE - Manual (Page 12)

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WARRANTY AND SERVICE
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SERVICE
Before leaving the factory, each and every vital part of the motorhome is tested for
performance. Each test is signed and certified by an inspector. After the motorhome
arrives on your dealer’s lot all of these vital parts and systems are again tested. When
you take delivery of your new motorhome you will receive a complete checkout.
Please contact your dealer if you need service. Major service under your Airstream
Limited Warranty is available through our nationwide network of Airstream Dealer
Service Centers. An up-to-date list of Dealer Service Centers has been provided with
your new motorhome. This list is current as of the date of publication.
Occasionally dealerships change, or new dealers are added who may not appear on
this list. For this reason, it is suggested that you contact your local dealer from time
to time and bring your list up to date. He can also provide you with additional copies
if you need them.
ALL SERVICE CENTERS OPERATE ON AN APPOINTMENT BASIS FOR THE
UTMOST EFFICIENCY.
When you require service from the Airstream Factory Service Center, or a Certified
Dealer Service Center, please contact the service manager for an appointment, and
kindly inform him if you are unable to keep the appointment date or wish to change it.
Service may be arranged at the Airstream Factory Service Center by contacting the
Service Coordinator at
Airstream Factory Service Center
P.O. Box 629
419 W. Pike Street
Jackson Center, Ohio 45334-0629
Phone: 937-596-6111
Fax: 937-596-6802
CONSUMER ARBITRATION PROGRAM
Airstream, Inc. participates in the consumer Arbitration Program for Recreational
Vehicle (CAP-RV). This third-party dispute resolution program is available, at no charge
to you, to settle unresolved warranty disputes for recreational vehicles. This dispute
resolution program reviews eligible product and service related complaints involving
warranty covered components.
To find out more about this program, or to request an application/brochure, please call
the Arbitration Administration office toll-free 800.279.5343.
For recreational vehicles purchased in the State of California: The CAP-RV program
operates as a certified mechanism under the review of the California Arbitration
Certification Program. You must utilize the arbitration program before claiming rights
conferred by 15 USC section 2310 (Uniform Commercial Code) or Civil Code section
1793.22(b) (Son-Beverly Warranty Act). You are not required to use the program if you
choose to seek redress by pursuing rights and remedies not created by those laws.