HT instruments M71 - Manual (Page 23)

M71
EN – 22
7. SERVICE
7.1. WARRANTY TERMS
This instrument is guaranteed against material and manufacturing defects, in compliance
with our general sales terms. During the warranty period all defective parts may be
replaced, but the manufacturer reserves the right to decide either to repair or replace the
product.
Should you need to return the instrument back for repair or replacement take prior
agreements with your dealer as transport expenses must be borne by the customer.
A report must always be enclosed to the returned product, stating the faults detected.
For shipping use exclusively original packaging; any damage that may be caused by no-
original packing shall be charged to the customer.
The manufacturer disclaims any responsibility for damages caused to people and/or
objects.
Warranty is not applied in the following cases:
• Any repair and/or replacement of accessories and batteries (not covered by warranty)
• Any repair that might be necessary as a consequence of a misuse of the instrument or
improper combination with no compatible devices
• Any repair that might be necessary as a consequence of improper packaging
• Any repair that might be necessary as a consequence of service actions carried out by
unauthorised personnel
• Any change to the instrument carried out without the explicit authorisation of the
manufacturer
• Use not provided by the instrument specifications or in the instruction manual.
The content of this manual cannot be reproduced in any form whatsoever without the
manufacturer’s authorization.
Our products are patented and our trademarks are registered. The manufacturer
reserves the right to make changes in the specifications and prices if this is due to
improvements in technology.
7.2.
AFTER SALES SERVICE
If the instrument does not operate properly, before contacting the after-sale service check
the cables and the test leads and replace them, if necessary.
Should the instrument still operate improperly, check that the operation procedure is
correct and corresponds to the instructions provided in this manual.
If the instrument is to be returned to the after-sale service or to a dealer, transport costs
will be up to the customer. Return shipment shall be always agreed upon.
A report must always be attached to the returned product, stating the reasons of its return.
When shipping the instrument exclusively use the original packaging; any damage that
may be occur due to no-original packing shall be charged to the customer.