Canon imageFORMULA DR-C130 Document Scanner User Manual
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11
Common Problems and Solutions
This section provides recommended solutions to common problems.
The User Manual is added to the Start menu when the software is
installed using the Setup Disc. Click the Start button, and then click
[All Programs] > [Canon DR-C130] > [User Manual] to display the
User Manual.
If you have a problem that is not solved by the following, contact your
local authorized Canon dealer.
Q1
The scanner will not turn on.
A1
Confirm that the AC adapter is plugged firmly into a power
outlet.
Q2
The scanner is not recognized.
A2
(1) Confirm that the scanner is properly connected to the
computer with a USB cable.
(2) Confirm that the scanner is turned on. See the previous
"Q1" if the scanner does not turn on.
(3) The computer's USB interface may not support the
scanner. The scanner cannot be guaranteed to work
with all USB interfaces.
(4) Confirm that the supplied USB cable is used to connect
the scanner to the computer. The scanner cannot be
guaranteed to work with all available USB cables.
(5) If the scanner is connected to the computer via a USB
hub, try removing the hub and connecting directly to the
computer.
Q3
Documents feed askew (scanned images are slanted).
A3
(1) Align the document guides to fit the documents as
closely as possible, and load the documents so that they
feed straightly.
(2) Enable [Automatically straightens skewed] in the
scanner driver settings.
(3) If many pages have been scanned since roller cleaning,
clean the rollers. If documents still feed askew, roller
replacement or other maintenance may be
needed.Refer to the User Manual (Chapter 11
Removing and Attaching the Rollers and Document
Holding Guide) for detailed information.
Q4
Documents are not scanned according to the settings
configured in the scanner driver.
A4
When you scan using a job registered with
CaptureOnTouch, the registered job settings have priority
over the scanner driver settings. Edit existing job settings, or
create a new job using the desired scanning conditions.
Q5
If white lines or streaks appear in scanned images.
A5
Clean both sides of the scanner glass, and the rollers. If a
sticky substance such as glue or correction fluid is found,
carefully wipe with just enough pressure to clean the area
where the lines appear. If the problem cannot be solved by
cleaning, the internal glass may be scratched. Contact your
local authorized Canon dealer.
Q6
Pages are missing.
A6
When the scanner driver's [Scanning Side] setting is [Skip
Blank Page], documents with very little black may be
unintentionally skipped. Select another scan mode setting
such as [Simplex] or [Duplex], or decrease the [Ratio of
black pixels] (Chapter 9 Special Scanning > Practical
Examples > When you want to delete the images of the
blank pages in two-sided documents). If pages are skipped
due to the document double feeding, see "Q 7 Documents
jam (or double-feed)".
Q7
Documents jam (or double-feed).
A7
(1) If the roller has been installed correctly, clean it if
necessary.
(2) Proper scanning may not be possible when document
pages stick together due to static electricity. Fan the
documents before you load them.
(3) Set the feed selection lever to the non separation
position, and manually feed the scanner one page at a
time.
DR-C130_SG.fm Page 11 Friday, March 16, 2012 8:54 AM