Canon imageFORMULA DR-C130 Document Scanner - Manual (Page 13)

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Q8 Multiple pages of scanned images cannot be saved to a
single file.
A8 Some file formats cannot save multiple scanned image
pages as a single file.
BMP and JPEG: Scanned images are always saved one
page per file.
PPTX:Multi-page images are always saved to a single
file.
TIFF and PDF: Multiple pages can be saved to a single
file based on the application software setting.
In CaptureOnTouch, click
, and then select [Save all
pages as one file] in the dialog box displayed.
In CapturePerfect, select [Save all pages as one file] in
"Multi Page Settings" on the [Scan to File] screen.
Q9 All of the placed documents have been scanned, but
the scanned image does not appear on the application.
A9 When [Panel-Feeding] or [Automatic Feeding] is selected
as the feeding method on the scanner driver's setting
screen, a scanning operation will not continue after all of the
documents are fed, as the scanner awaits additional
documents to be fed. You can finish the operation and send
the scanned images to the application by pressing the
[STOP] button on the operating panel.
Q10 Memory becomes insufficient and scanning stops.
A10 If you configure scanning conditions that use a large amount
of the computer's memory, scanning may stop because of
insufficient memory. Although this depends on the
computer's memory size, the possibility of insufficient
memory increases if any of the following scanning
conditions overlap.
• [Color Mode] is set to [24-bit Color]
• A large page size (e.g. Legal) is specified as the [Page
Size]. Alternatively, the page size is set to [Scanner's
Maximum].
• A high resolution (600dpi etc.) is specified for [Dots per
inch].
• If an error message appears due to insufficient memory
while scanning is in progress, exit the application,
change the scanning conditions (e.g. reduce the
resolution or page size) and then try scanning again. In
addition, the amount of memory used can be contained
by turning off [Moire Reduction] and [Please change
prevent bleed through and remove] if they are set to on.
Q11 Cannot save scanned file.
A11 The maximum size that can be saved as a file is 2 GB. A
multiple-page scan cannot be saved when it reaches the file
size of 2 GB. Change the save settings if an error message
is displayed.
Q12 If scanning is too slow.
A12 (1) Close other running programs, if any.
(2) Scanning can be slowed down by memory shortage
caused by memory-resident applications such as anti-
virus programs. Close such memory-resident programs
if necessary to free up memory space.
(3) When insufficient hard disk space is available, the
scanner may be unable to create the necessary
temporary files for scanned data. Delete unneeded data
on the hard disk to free up more space.
(4) Scanning is slow if the computer's USB port is not Hi-
Speed USB 2.0 compliant.
(5) If using a common USB cable that is not Hi-Speed USB
2.0 compliant, replace the cable with the supplied
compliant cable.
(6) When the scanner is connected to the computer via a
USB hub that is not Hi-Speed USB 2.0 compliant,
remove the hub and connect the scanner directly to the
computer.
Q13 If scanned image files cannot be opened in an
application.
A13 (1) scanned images saved as multi-page TIFF files can be
opened only by programs that support this file format.
(2) Some applications cannot open compressed TIFF files,
even if it does not contain multiple pages. This issue can
occur with programs that are not compatible with
CaptureOnTouch and TIFF files of CapturePerfect. In
this case, select "None" as the image file compression
format before scanning.
DR-C130_SG.fm Page 12 Friday, March 16, 2012 8:54 AM