Canon VIXIA HF G30 - Manual (Page 167)

Troubleshooting
167
List of Messages for Web Services
Wi-Fi connection terminated
- Cordless phones, microwave ovens, refrigerators and other appliances may interfere with the
wireless signal. Try using the camcorder in a location farther away from such appliances.
- The camcorder may not be able to connect to the access point if too many devices are
accessing it. After a short while, establish the connection again.
Wi-Fi error Incorrect authentication method
- Make sure the camcorder and access point are correctly configured.
- Make sure the camcorder and access point are using the same authentication/encryption
method and encryption key.
- If the access point is using MAC address filtering, enter the camcorder’s MAC address in the
access point’s configuration screen.
Wi-Fi error Incorrect encryption key
- The encryption key (password) is case sensitive so make sure to enter it correctly.
Wi-Fi error Incorrect encryption method
- Make sure the camcorder and access point are using the same authentication/encryption
method.
- If the access point is using MAC address filtering, enter the camcorder’s MAC address in the
access point’s configuration screen.
Wireless communication is not working correctly
- Cordless phones, microwave ovens, refrigerators and other appliances may interfere with the
wireless signal. Try using the camcorder in a location farther away from such appliances.
- Turn off the camcorder and access point. After a short while, turn them on again and perform
the Wi-Fi network setup again. If the problem persists contact a Canon Service Center.
Check network settings
- The network settings in the camcorder are not correctly configured. Check the connection
point, SSID and other network settings.
Connect to a computer and use supplied software to set up This service may not be available
in your region
- To use Web services, set in the camcorder the settings saved on CANON iMAGE GATEWAY.
Install ImageBrowser EX and CameraWindow in your computer and configure the settings
using CANON iMAGE GATEWAY.
Connect to a computer and use the supplied software to set again
- An error occurred when connecting to the CANON iMAGE GATEWAY server. Check the
settings saved on CANON iMAGE GATEWAY and set them again in the camcorder.
Insufficient space on server
- You have exceeded the amount of data you can save on the CANON iMAGE GATEWAY server.
Delete some data to free some space.
Movie must be less than X min.
- You attempted to send a movie whose length exceeds the maximum length allowed by the
Web service (the maximum length differs according to the Web service). Shorten the movie and
try sending it again.
Server busy Try again later
- The CANON iMAGE GATEWAY server is busy due to a high number of users trying to connect
to the server. End the Wi-Fi connection and try again later.
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