Troubleshooting – Alpine DVA-9861 User Manual

Page 59

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57

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In Case of Difficulty

If you encounter a problem, please turn the power off, then on again. If
the unit is still not functioning normally, please review the items in the
following checklist. This guide will help you isolate the problem if the
unit is at fault. Otherwise, make sure the rest of your system is properly
connected or consult your authorized Alpine dealer.

No function or display.
• Vehicle’s ignition is off.

- If connected following instructions, the unit will not operate

with the vehicle’s ignition off.

• Improper power lead (Red) and battery lead (Yellow)

connections.
- Check power lead and battery lead connections.

• Blown fuse.

- Check the fuse of the unit; replace with the proper value if

necessary.

• Internal micro-computer malfunctioned due to interference noise

etc.
- Press the RESET switch with a ball-point pen or other pointed

article.

Unit does not operate.
• Monitor’s power is not turned on.

- Turn on the monitor’s power.

• Condensation.

- Wait a while (about 1 hour) for the condensation to dry.

No picture is produced.
• Monitor’s mode is not switched to the mode you want to see.

- Switch to the mode you want to see.

• Monitor’s parking brake wire is not connected.

- Connect the monitor’s parking brake wire and set the parking

brake. (For details, refer to the monitor’s instructions.)

Picture is unclear or noisy.
• Disc is being fast-forwarded or fast-reversed.

- The picture may be unclear, but this is normal.

• Vehicle’s battery power is weak.

- Check the battery power and wiring.

(The unit may malfunction if the battery power is under 11
volts with a load applied.)

• Monitor’s fluorescent tube is worn out.

- Replace the monitor’s fluorescent tube.

Unable to receive stations.
• No antenna or open connection in cable.

- Make sure the antenna is properly connected;

replace the antenna or cable if necessary.

Unable to tune stations in the seek mode.
• You are in a weak signal area.

- Make sure the tuner is in the DX mode.

• If the area you are in is a primary signal area, the antenna may

not be grounded and connected properly.
- Check your antenna connections; make sure the antenna is

properly grounded at its mounting location.

• The antenna may not be the proper length.

- Make sure the antenna is fully extended; if broken, replace the

antenna with a new one.

Broadcast is noisy.
• The antenna is not the proper length.

- Extend the antenna fully; replace it if it is broken.

• The antenna is poorly grounded.

- Make sure the antenna is grounded properly at its mounting

location.

Disc Player not functioning.
• Out of operating temperature range +50°C (+120°F) for CD.

- Allow the vehicle’s interior (or trunk) temperature to cool.

Disc playback sound is wavering.
• Moisture condensation in the disc unit.

- Allow enough time for the condensation to evaporate (about 1

hour).

Disc insertion not possible.
• A disc is already in the DVD player.

- Eject the disc and remove it.

• The disc is being improperly inserted.

- Re-insert the disc following the instructions in the “loading and

unloading discs” section.

Unable to fast forward or reverse the disc.
• The disc has been damaged.

- Eject the disc and discard it; using a damaged disc in your unit

can cause damage to the mechanism.

Disc playback sound skips due to vibration.
• Improper mounting of the unit.

- Securely re-mount the unit.

• The disc is very dirty.

- Clean the disc.

• The disc has scratches.

- Change the disc.

• The pick-up lens is dirty.

- Do not use a commercial available lens cleaner disc.

Consult your nearest Alpine dealer.

Disc playback sound skips without vibration.
• The disc is dirty or scratched.

- Clean the disc; damaged disc should be replaced.

CD-R/CD-RW playback not possible.
• Close session (finalization) has not been performed.

- Perform finalization and attempt playback again.

Basic

Radio

CD/MP3/WMA/DVD/Video CD

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