Apple iPod nano - Manual (Page 65)

Chapter 7 Tips and Troubleshooting 65
 Try the 5 Rs, one by one, until iPod nano responds.
If you want to disconnect iPod nano, but you see the message “Connected” or “Sync
in Progress”
 If iPod nano is syncing music, wait for it to complete.
 Select iPod nano in the iTunes source list and click the Eject (C) button.
 If iPod nano disappears from the list of devices in the iTunes source list, but you still
see the “Connected” or “Sync in Progress” message on the iPod nano screen,
disconnect iPod nano.
 If iPod nano doesn’t disappear from the list of devices in the iTunes source list, drag
the iPod nano icon from the desktop to the Trash (if you’re using a Mac) or, if you’re
using a Windows PC, eject the device in My Computer or click the Safely Remove
Hardware icon in the system tray and select iPod nano. If you still see the
“Connected” or “Sync in Progress” message, restart your computer and eject
iPod nano again.
If iPod nano isn’t playing music
 Make sure the Hold switch isn’t set to HOLD.
 Make sure the headphone connector is pushed in all the way.
 Make sure the volume is adjusted properly. A maximum volume limit might have
been set. You can change or remove it by using Settings > Volume Limit. See “Setting
the Maximum Volume Limit” on page 40.
 iPod nano might be paused. Try pressing the Play/Pause button.
 Make sure you’re using iTunes 8.0 or later (go to www.apple.com/ipod/start). Songs
purchased from the iTunes Store using earlier versions of iTunes won’t play on
iPod nano until you upgrade iTunes.
 If you’re using the iPod Universal Dock, make sure the iPod nano is seated firmly in
the Dock and make sure all cables are connected properly.
If you connect iPod nano to your computer and nothing happens
 Make sure you have installed the latest iTunes software from
www.apple.com/ipod/start.
 Try connecting to a different USB port on your computer.
Note: A USB 2.0 port is recommended to connect iPod nano. USB 1.1 is significantly
slower than USB 2.0. If you have a Windows PC that doesn’t have a USB 2.0 port, in
some cases you can purchase and install a USB 2.0 card. For more information, go to
www.apple.com/ipod.
 iPod nano might need to be reset (see page 64).
 If you’re connecting iPod nano to a portable or laptop computer using the iPod Dock
Connector to USB 2.0 Cable, connect the computer to a power outlet before
connecting iPod nano.