Water Inc HP-Soft-4 - Manual (Page 12)

Troubleshooting
1. Softener Fails To Regenerate. A. Electrical service to unit has been
interrupted. A. Assure permanent electrical service (check fuse,
plug, pull chain or switch).
B. Timer programming bad (improper
programming).
B. Check programming and reset as needed.
2. Softener Delivers Hard Water. A. By-pass valve is open. A. Close by-pass valve.
B. No salt in brine tank. B. Add salt to brine tank and maintain salt level
above water level.
C. Injectors or screen plugged. C. Clean or replace injectors and screen.
D. Insufficient water flowing into brine
tank.
D. Check brine tank fill time and clean brine line
flow if plugged.
E. Hot water tank hardness. E. Repeated flushings of the hot water tank is
required.
F. Flow meter jammed. F. Check flow indicator light for flow. Remove
obstruction from flow meter.
G. Flow meter cable disconnected or
not plugged into meter.
G. Check meter cable connection to timer and
meter.
H. Improper programming. H. Reprogram the control to the proper
regeneration type, inlet water hardness, and
capacity or flow meter size.
I. Plugged brine line or air check. I. Remove and clean any sediment from brine tank
and brine valve assembly.
J. Salt bridge has formed. J. Refer to Breaking a Salt Bridge section in
manual.
K. No water in brine tank. K. Ensure safety float is not stuck.
L. Unit is plumbed backwards. L. Check that the unit is plumbed correctly.
M. Water hardness has increased or is
set incorrectly.
M. Retest hardness and change settings
N. Water pressure is too low. N. Line pressure must be at least 20psi.
3. Unit Uses Too Much Salt. A. Improper salt setting. A. Check salt usage and salt setting.
B. Excessive water in brine tank. B. See problem No. 7.
C. Improper programming. C. Check programming and reset as needed.
4. Loss of Water Pressure. A. Iron buildup in line to water
conditioner. A. Clean line to water conditioner.
B. Iron buildup in water conditioner. B. Clean control and add resin cleaner to resin bed.
Increase frequency of regeneration.
5. Loss of Resin Through Drain
Line. A. Air in water system. A. Assure that well system has proper air eliminator
control and check for dry well condition.
B. Drain line flow control is too large. B. Ensure drain line flow control is sized correctly.
6. Iron in Conditioned Water. A. Fouled resin bed. A. Check backwash, brine draw and brine tank fill.
Increase frequency of regeneration. Increase
backwash time.
B. Iron content exceeds recommended
parameters.
B. Add iron removal from filter or system.