LG LFX25978ST - Manual (Page 46)

46
SMART DIAGNOSIS
Should you experience any problems with your
refrigerator, it has the capability of transmitting
data via your telephone to the LG service center.
This gives you the capability of speaking directly
to our trained specialists. The specialist records
the data transmitted from your machine and
uses it to analyze the issue, providing a fast and
effective diagnosis.
If you experience problems with your refrigera-
tor, call 1-800-243-0000. Only use the Smart
Diagnosis feature when instructed to do so by
the LG call center agent. The transmission
sounds that you will hear are normal and sound
similar to a fax machine.
Smart Diagnosis cannot be activated unless
your refrigerator is connected to power. If your
refrigerator is unable to turn on, then trouble-
shooting must be done without using Smart
Diagnosis.
SMART DIAGNOSIS
(In some models).
Using Smart Diagnosis
First, call 1-800-243-0000. Only use the Smart
Diagnosis feature when instructed to do so by
the LG call center agent.
1. Lock the display. To lock the display, press and
hold the Lock button for three seconds. (If the
display has been locked for over five minutes,
you must deactivate the lock and then ractive it.)
2. Open the right refrigerator door.
3. Hold the mouthpiece of your phone in front of
the speaker that is located on the right hinge of
the refrigerator door, when instructed to do so
by the call center.
4. Press and hold the Freezer Temperature
button for three seconds while continuing to
hold your phone to the speaker.
5. After you hear three beeps, release the Free-
zer Temperature button.
6. Keep the phone in place until the tone trans-
mission has finished. This takes about 15
seconds, and the display will count down the
time. Once the countdown is over and the
tones have stopped, resume your conversation
with the specialist, who will then be able to
assist you in using the information transmitted
for analysis.
NOTE
For best results, do not move the phone while the
tones are being transmitted.
If the call center agent is not able to get an
accurate recording of the data, you may be asked
to try again.