HP CD-Writer Plus Internal 9310i Drive - Manual (Page 19)

17
Solving Installation
Problems
If you need further assistance after reviewing this chapter, contact HP
Customer Care directly by calling the appropriate telephone number
from the list beginning on page 28.
Things to Try First
Try the following suggestions if your CD-Writer Plus drive does not
appear under Windows Explorer once you have completed the
installation. If the problem persists, see the Installation Troubleshooting
section below.
■ Make sure the computer is plugged in and that each device has power.
■ Turn off the computer’s power, wait 20 seconds, then turn it on again.
■ Run the HP CD-Writer Toolbox (only available in English) to get
troubleshooting help. Click the Start button on your taskbar, select
Programs, HP CD-Writer Plus, and click Troubleshooting.
Installation Troubleshooting
For any suggestions below that requires you to remove the computer’s
cover, first shut down and unplug your computer.
Touch something metallic (the edge of a metal desk, a file cabinet, or an
unpainted part of your computer’s case) to discharge static electricity before
touching anything inside your computer. Static electricity can damage your
computer’s internal parts.