HP CD-Writer Plus Internal 9310i Drive - Manual (Page 21)

Installation Troubleshooting 19
■ Find the pairs of pins labeled Master, Slave, and Cable Select on the
back of the CD-Writer Plus. Make sure the small plastic cap or jumper
is on the setting specified in the Install Recommendation. The jumper
can be pulled off using your fingers, tweezers, or needle-nose pliers,
and placed on a different pair of pins to change the setting.
■ If the device sharing the data cable with the CD-Writer Plus is set to
Cable Select, its position on the data cable (middle or end) is very
important. If you changed this device’s position on the cable (from
the middle connector to the end connector or vice versa) change it
back to its original position.
If you must change the original position of the device sharing the
data cable with the CD-Writer Plus, make sure that you have one
device set as master and one device set as slave.
Make sure your computer meets the minimum system
requirements.
■ Does your computer meet the minimum system requirements? (See
Minimum System Requirements in the electronic User’s Guide or on
the box.)
Check the Readme file, the electronic User’s Guide, online
information resources, and diagnostic software.
■ Check the Readme file that came with the CD-Writer Plus drive. To
view the Readme file, click the Start button on your taskbar, select
Programs, HP CD-Writer Plus, Information, and select
Readme.
■ The electronic User’s Guide contains additional troubleshooting
information. To view the User’s Guide, click the Start button on your
taskbar, select Programs, HP CD-Writer Plus, Information, and
select User’s Guide.
■ Visit the HP CD-Writer web site at http://www.hpcdwriter.com and
click on Technical Support to get immediate access to a wealth of
up-to-date information 24 hours a day, seven days a week.
■ Advanced users may want to use the diagnostic tool provided for the
drive. Click on the Start menu on the taskbar, then select
Programs, HP CD-Writer Plus, Utilities, and Diagnose.