HP CD-Writer Plus Internal 9310i Drive - Manual (Page 20)

18 Installation Troubleshooting
Ejecting a Stuck CD.
You can eject a stuck CD even when your drive’s power is off. Use this
procedure only if the normal eject functions do not work!
■ Straighten a standard paper clip.
■ Insert one end of the straightened paper clip into the emergency eject
pinhole on the front panel of the drive.
■ Apply steady, gentle pressure until the drive door begins to open.
■ Gently pull the drive door open and remove the CD.
■ If you cannot open the tray, shut down your computer, restart it, and
repeat the steps above.
Make sure the CD-Writer Plus drive is receiving power.
■ Press the eject button to open and close the CD-Writer Plus' tray. If
the tray opens and closes, the drive is receiving power.
■ If the drive is not receiving power, check that a power cable is plugged
into the rear of the drive.
■ Swap the power cable to the drive with a power cable going to
another device you know is working.
Make sure the IDE data cable is connected at both ends.
■ Unplug the IDE data cable at both ends and then reconnect it.
■ Double-check each connector along the data cable and straighten any
bent pins. The connectors are inserted properly when all pins are
covered and the colored stripe on the side of the data cable lines up
with PIN-1 of each connector.
■ If you have another IDE data cable that you know is working, swap
cables to make sure you do not have a bad cable.
Make sure the jumper on the back of the CD-Writer Plus is set
correctly
■ Check the Install Recommendation to see if the CD-Writer Plus
should be connected as Master or Slave.
If you do not have an Install Recommendation, place Software Disc 1
in the CD-ROM drive, click the Start button on the Windows
taskbar, select Run, type
D:\ASSIST\ASSIST (where D: is your
CD-ROM’s drive letter) and click OK.